FREQUENTLY ANSWERED QUESTIONS

ANSWERS

What's this Going thing all about?

1. What's this site about?
   Going is something we started because it's great to be young in the city, and we wanted to make the most of it! It's a place to find out what's going on, who's going, what's the vibe. And to share cool goings-on you know about with your friends or the entire city if you like.
   
   We want to make the city more fun and friendly so we also throw our own events: parties, concerts, happy hours, or whatever you want us to.
   
   So check back for what's happening, share what you know, invite your friends and let's keep it going.
   
   
2. How does the site work?
   Sign up. Post a rad photo. See an event you like? Check off I'm Interested and we'll add it to your list so you won't lose track of it! Get our weekly newsletter with weekend event picks and photos of parties you may have missed.
   
   Invite your friends so you can see what events they like, too. No more calling ten people just to figure out what to do. Or join our Groups or active Talk boards to chat with or find people with similar interests.
   
   Throwing a little or big bash? Post your Private Party with our evite tools, or make it public. Get your Promo URL like going.com/myparty.
   
   Want to promote your event? You can track and print Guestlists, sell tickets, and email your list.
   
   

My account

1. What is my password?
   Click here to have your password resent to you.
   
   
2. How do I change my password?
   • Click the Settings link at the top of the page.
   • Scroll down to Change Password and enter your new password.
   • Click Save Changes.
   
   
3. How can I change my email address or update my preferences?
   • Click the Settings link at the top of the page.
   • Scroll down to change email preferences, privacy settings, change password, or update contact information.
   • Click Save Changes.
   
   
4. How do I unsubscribe from emails?
   • Click the Settings link at the top of the page.
   • Scroll down to Email Preferences and uncheck all the unwanted notifications.
   • Click Save Changes.
   
   If you need additional help, click here.
   
   
5. How do I delete my profile?
   Click here and let us know you would like your account deleted.
   
   
6. I still receive emails from promoters even though I clicked unsubscribe.
   Going.com provides an evite service that lets people send invites to their events, so promoter emails are not sent by Going.com. First check that your email notifications are off under Settings. Also, make sure that you click Unsubscribe from any emails you don't want.
   If you are still receiving emails, reply directly to the event organizer and ask them to unsubscribe you and copy service@going.com, so we can help.

Privacy Settings

1. How can I make my profile private?
   
   • Click the Settings link at the top of any page on the site.
   • Scroll down to Privacy Settings and chose if you want all members, friends & contacts, or my contacts to view your profile.
   • Click Save Changes.
   
   
2. How do I report offensive behavior by a user?
   • You can report offensive behavior to Customer Service. Click here to email us.
   • If you want to report email abuse from an invite, click on Report Abuse to send an email report.
   
   
3. How do I control who can message me?
   • On unwanted private messages received or on an unwanted messenger's profile, click Block User to keep that person from sending future messages.
   • On unwanted invites, click the Unsubscribe link in the email to block all future invites from that member.
   
   

Posting & Promoting Events

1. How do I post an event?
   • Click on the Add an Event button near the top of the homepage or choose Add an Event from the Events menu at the top of the page.
   • You will have the option to select if you are Just Posting, posting a Private Party, or Promoting an Event, which will allow you to use a promo URL, guest list and ticketing.
   • You will see fields to fill out about your event
     • What -- the name of your event
     • Description -- Tell everyone what your event is about. Include contact information and event highlights. Use the tool bar at the top of the box to add more attention to the posting.
     • When -- enter the date and time of the event. If it is more than one day, click Add End Date to extend the event's run time.
     • Venue -- enter where the event will be held. If the venue is currently on the site, it will appear below. Click the appropriate venue. If it is not on the site, Click Add Venue and fill in the information.
     • Category -- select the corresponding type of event.
     • Event Picture -- Going.com highly recommends that you add a picture to boost your event.
     • If you are posting a Private Party or Promoter Event, you can add a special URL to send out on flyers or in emails to invite more people. You can also choose a time to close RSVP.
     • Optional: You can select up to two of the groups you are a member of to have your event appear on that group page.
       Add the event cost, especially if it is FREE.
       If this is a weekly event, select the day of the week that it will reoccur on.
       Add a website for members to learn more information about the event or organization.
       
   
   
2. How can I delete my event posting or a duplicate of my posting?
   Click here to request an event be deleted or to alert Going.com of duplicate postings.
   
   
3. How can I see the events I have posted?
   Click the Events I Added in the drop down selection on the Events tab at the top of page.
   
   
4. What is the best way to maximize views of my event?
   • Make sure the event has a picture.
   • Does it have an interesting title and description?
   • Make sure it has a venue
   • Get some of your friends to sign up and choose it. Also, invite your friends on Going.com and those that aren't yet on the site too.
   • Refer to the Tips on the right side of the Event posting page to utilize every benefit you can to get the event noticed on the site.
   
   
5. Who do I contact for co-promoting my event?
   Click here to contact our Vice President of Offline Marketing.
   
   

My Events & My Stuff

1. How do I add events to my calendar?
   On events that you are interested in or are going to, click the I'm Interested or I'm Going button on the right of the posting or RSVP Yes or Maybe. These events will appear on your calendar. You can access your calendar through the Calendar icon at the top right of the page.
   
   
2. How can I see events my friends are going to?
   You can view what your friends are up to by clicking on the My Events link at the top of the page. Then, select the My Friends' Events tab.

My Profile

1. How can I update my profile?
   • Click on your name link at the top of the page or My Profile from the drop down selection under the My Stuff tab to go to your profile.
   • Click the Edit My Profile button under your picture on the left.
   • You can update your basic info, profile photo, and my interests.
   • Click Save Changes.
   
   
2. Can I see who viewed my profile?
   Currently, we show how many times your Profile has been viewed, but we are still exploring how to offer that feature while still giving you the choice of anonymity.
   
   

My Friends

1. How do I find friends on the site?
   • Click on the People tab at the top of the page.
   • Search for people with similar interests, from a certain city, of a certain age, from a school or of a similar occupation.
   • Also, see below to invite your friends.
   
   
2. How do I invite my friends to Going.com?
   • Click on the Invite Friends link at the top right of the page.
   • You can enter email address in the top box or import emails from your address book.
   
   
3. How do I send a friend request?
   • Find the person's profile that you wish to invite as your friend.
   • Click on the Add as My Friend button under their profile picture.
   • In the pop-up box, write a message to be sent to them requesting them as your friend. It is always a good idea to let them know why you wish to be their friend. (e.g. similar interests, met this at an event, went to the same school, have the same occupation, etc)
   • Click Send.
   
   
4. How do I withdraw a friend request?
   Go to the person's profile that you have submitted the request and click Withdraw Request on the right. This is only available if they have not accepted the request.
   
   
5. Is it okay to send friend requests to people I don't know?
   Going.com is meant for people to connect with existing friends or to make new connections. So, if you feel you may get along with someone, then absolutely!
   However, using friend requests for commercial or promotional purposes (spamming) violates the community Code of Conduct.
   
   
6. I got a friend request from someone I don't know. Should I accept it?
   If you feel the person would be an interesting new contact for you, yes!
   However, use caution if it appears the request is coming from someone with a commercial interest or is simply trying to amass a lot of connections. Remember, that once you accept the friend request, that person can see the full name you entered, as well as send you messages, but they won't see your email address. It's best to choose friends you feel you can trust.
   
   
7. If I decline someone's friend request, will they be notified?
   No, you won't see the friend request pending on your My Stuff page and to the other person, it will appear as if they never invited you.
   
   
8. If I remove someone as a friend, will they be notified?
   No, you just won't appear on each other's friends list.
   
   
9. What is a friend vs. a contact?
   Friends are people you know and want to stay in touch with. You will get invite emails and messages from your Friends.
   Contacts are people you want to check in with now and then. Don't worry...we won't notify them. You will not receive invite emails from Contacts, but you can check them on your My Stuff page periodically.
   
   
10. How do I manage my friends and contacts?
    • On your My Stuff page, click on Manage Friends next to your photo.
    • You will see the profile photo for each friend or contact and the option to choose which category you wish to place them.
    • You can also change the person's status when you view their profile.
    
    
11. How do I change someone from friend to contact and vice versa?
    You can change someone on their profile by clicking Change to Friend/Contact next to their name. You can also go to My Friends and manage your friends and contacts from there.
    
    

Photo Tagging

1. What is photo tagging?
   Photo tagging allows you to "put a tag" on someone in a photo. Once a person is tagged in a photo, it's easy to find them again in that photo and other photos, directly from their profile. It's also good for making new connections. See someone in a picture from last week's party that you didn't get to meet? If they are tagged, just click on the tag and you'll be taken to their profile, where you can find out more about them and invite them to be your friend.
   
   
2. How does tagging work?
   If you see a photo with someone you want to tag:
   • Click the "Tag this Photo" button above the photo. This will put you in tagging mode.
   • Click on the person you want to tag.
   • Begin typing the name of the person you want to tag in the pop-up box.
     • The closest matches of your friends and contacts will appear below where you are typing
   • Choose the person you are looking for and click "tag."
   • If you don't see who you're looking for, or they are not a member, enter their email address where indicated to send them a link to the photo, then press "tag". Sending an email is optional.
   • Keep tagging as many people as you know in the photo. When you are done, click the "Done Tagging" button above the photo.
   
   
3. How will I know if I'm tagged?
   If you are tagged by another Going member, you will receive a notice from them in your Messages. You can also choose to be notified by email on the Settings page. By default, we have turned off this email.
   
   
4. Where do I see photos I've been tagged in?
   To see photos you've been tagged in, go to your Profile and click Photos. Then choose the link at the top of the page for "Photos tagged with 'your name'." You can find photos tagged with your friends by following the same steps from their profile.
   
   
5. How do I delete a tag?
   Were you tagged in a photo on a bad hair day? It happens to everyone. To delete a tag, simply click the 'delete' button next to the name of the tag you want to delete. You can only delete a tag if 1) the photo is yours, 2) you created the tag, 3) you are the one who is tagged. If you see any tags that should be deleted (i.e. offensive), please send a link to the page here.
   
   
6. How do I control who tags me and my photos?
   On the Settings page, you can control who is allowed to tag your photos, as well as who is allowed to tag you in photos.
   
   

Groups

1. How can I create a group?
   • Create your account or log in.
   • Click on Add a Group in the drop down selection of the Group tab at the top of the page. Or you can click on the Group tab and click the Add a Group button at the top of the Groups page.
   • You will see fields to fill out about your group.
     • Create a name for your group. (e.g. Dog Park Friends)
     • Choose a category
     • Create a description about the group. This should tell people what your group is about, what kind of events the group may be involved in, and what people can get out of this group.
     • Upload a picture. This is what will show as an icon to represent your group.
     • Add a URL to your own website, if you have one.
     • Add the city and state your group is based in.
     • Choose your group's custom URL (e.g. http://groups.going.com/dogparkfriends)
     • You can choose to have this group as public or private. Private means it is by invitation and requests only.
     • You can choose to have your group listed in the Groups directory and if you want the administrator of the group to be shown.
     • If this is a subgroup of an existing group, select it from the subgroup list.
   • Click Create this Group.
   • Once you are on your group page, you can invite your friends on the site to join your group by clicking Send to Friends on the right side.
   • You should also post a welcome message on the comment board.
   • When posting events, you can choose your group from the Groups menu. The Event will show up in the group's Upcoming Events list. Any photos posted to that event will appear on your group page also.
   • You can edit the group information at any time with Edit Group on the right side.
   
   
2. How can I find groups that interest me?
   Click on the Group tab at the top of the page. You can look through the groups by category, most active this week, newest and largest. If you wish to see if a specific topic has a group, you can also search names in the top search box.
   
   
3. How can I join a group?
   Once you find a group that you wish to join, click on the Join This Group button on the right side. You will immediately have the choice to receive email notifications from everyone who posts, just the moderator or none.
   
   
4. How can I turn on/off my group emails?
   On the group page that you wish to change your email notification for, click the Email Notification option on the right side to show ON or OFF.
   
   
5. How can I remove myself from a group?
   On the group page that you wish to be removed from, click "I changed my mind. Leave this group" on the right side. You can always rejoin later if you wish.
   
   
6. Where can I find a list of the groups I am in?
   Under the Group Tab on the top of the page, select My Groups in the drop down selection.

Ticketing for Events

1. Are these e-tickets or will I receive them in the mail?
   All tickets sold through Going.com are e-tickets. Print out a copy of your email confirmation to show at the door along with ID. Your name and number of tickets purchased will be on the list at the door. Please disregard the shipping email that you receive after purchasing your tickets.
   
   
2. Is online payment for event ticketing through Going.com secure?
   Yes! We use Google's Checkout system for payments, which ensures your privacy and the security of your data.